FAQ | Indian Spice Cart

If you have any other questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing Indian Spice Cart!

What is Indian Spice Cart?

Indian Spice Cart is your go-to destination for authentic and premium spices sourced directly from the finest growers across India. We bring the rich flavors and aromas of traditional Indian markets right to your doorstep.
How can I contact customer service?

You can contact our customer service team via email at ccsupport@indianspicecart.com or by phone at 9539846342. Our business hours are 8:00 AM - 5:00 PM
Do you have a physical store?

Currently, we operate exclusively online, allowing us to reach customers nationwide with the convenience of shopping from warehouse.
How do I place an order?

Simply browse our website, select the spices you want to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your order.
Is there a minimum order value?

No, there is no minimum order value. You can order as little or as much as you like.
What payment methods do you accept?

We accept various payment methods including credit/debit cards, net banking.
Can I change my order after placing it?

If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been dispatched.
Is my payment information secure?

Yes, we use industry-standard encryption and security measures to protect your payment information during transactions.
Do you offer free shipping?

Yes, we offer free shipping through India Post's registered parcel service Orders above 250/RS.
How long does delivery take?

We dispatch orders within 48 hours of receiving them. Delivery times vary based on your location, but typically it takes 5-10 business days.
What should I do if my order hasn't arrived?

If your order hasn't arrived within the estimated delivery time, please contact our customer service team with your order number and tracking details for assistance.
Can I track my order?

Yes, once your order is dispatched, you will receive an email with the tracking details.
Do you ship internationally?

Currently, we only ship within India. We hope to offer international shipping in the future.
What is your return policy?

You have 2 calendar days from the date you receive your item to initiate a return. The item must be unused, in the same condition as when you received it, and in its original packaging. Contact our customer service team to arrange a return.
How do I return an item?

Contact our customer care representatives, and they will guide you through the process and arrange a pickup for the product.
When will I receive my refund?

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be initiated to your bank account as soon as possible.
Are there any items that cannot be returned?

Items that are perishable or customized specifically for you may not be eligible for return. Please refer to our return policy for more details.
How will I know if my return is approved?

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed promptly.
How can I cancel my order?

To cancel your order, contact our customer service team as soon as possible. If the order has not yet been dispatched, we will process the cancellation and issue a full refund.
Will I be charged a fee for canceling my order?

No, there are no cancellation fees if the order is canceled before dispatch. However, once the order is dispatched, it cannot be canceled.
Can I cancel my order after it has been dispatched?

Once an order has been dispatched, it cannot be canceled. However, you may return the product following our return policy.
Are your spices organic?

We offer a selection of both organic and non-organic spices. Each product listing provides detailed information about the nature and source of the spices.
Do you offer bulk purchasing options?

Yes, we do offer bulk purchasing options. Please contact our customer service team for more information on bulk orders and pricing.
How should I store the spices?

To maintain freshness, store the spices in a cool, dry place away from direct sunlight. Keep them in airtight containers to preserve their aroma and flavor.
Are your spices ethically sourced?

Yes, we are committed to ethical sourcing practices and work directly with farmers and growers who follow sustainable and fair trade practices.
Do you offer gift wrapping services?

Yes, we offer gift wrapping services for special occasions. You can select this option during the checkout process.
Can I request a sample before making a purchase?

Currently, we do not offer samples. However, we provide detailed product descriptions and customer reviews to help you make an informed decision.
Do you offer any discounts or promotions?

Yes, we periodically offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.
Can I use multiple discount codes on a single order?

Generally, only one discount code can be used per order. Please refer to the terms and conditions of each promotion for specific details.
Do you have a loyalty program?

We are working on introducing a loyalty program to reward our valued customers. Stay tuned for updates!